Founded in 2004, KM2 Solutions has secured its place as a premier nearshore outsourcing company. Now, in 2019, this award-winning multinational firm, with eleven sites in six countries and over 4,000 employees, continues to grow and ‘Exceed Expectations’. Following their deserved recognition in the Global Excellence Awards, we endeavoured to find out more.
KM² Solutions is a leading provider of business process outsourcing services, providing cost-effective bilingual solutions for customer care, sales and retention, collections, technical support, and back office processing. Supporting top Fortune 1000 companies across most industry sectors from financial services to utilities, KM² consistently add value by providing significantly better performance at nearly half the cost of a US-based contact center operation.
At its inception, few companies were able to offer the diversified services at the competitive rates that KM² offered and the major players in the market weren’t necessarily interested in ventures they considered too small or overly complicated. The seemingly infinite ability of KM2 to adapt to client-specific needs while still delivering an outstanding, industry-leading performance is the cornerstone of the company’s success. Quality is at the core of the business model, providing clients with exceptional service no matter the size or complexity of the task. In over fifteen years of operation, strong, long-term partnerships with clients have developed through their unparalleled service and attention to detail.
Some might consider providing such a range of services to so many companies as a disadvantage, but KM² Solutions have continued to leverage their experience, bringing the best of each business practice to every client, in any industry. This, along with the cost savings and productivity improvements that are guaranteed with a KM² Solution, is a continued draw for new business. In developing new client relationships, KM²’s approach as a strategic partner allows itself the best opportunity to learn about a client’s operation, so that it can best match, and exceed the expectations placed upon it.
Key to the company’s success is its people. Operating in locations they have identified as being best positioned to provide access to a talented and well-educated workforce, KM2 only recruit the most highly qualified candidates. And with an ongoing emphasis on training and development, their contact centre agents’ ability to interact with clients’ customers daily is critical to the success of the company, ensuring that every customer contact gets the best possible experience. KM² Solutions solidifies this by not only encouraging a work-friendly environment for their employees, but as an employer of choice in the countries they operate in, they are committed to charitable endeavours in local communities through their corporate social responsibility division, ‘KM2 Cares’.
Having gone through 15 years of uninterrupted growth, KM² Solutions shows no signs of slowing down. This year has seen the addition of a new state-of-the-art facility in Bogota, Colombia – their eleventh site, and added capacity to operations in both St. Lucia and Barbados. Further growth is always on the horizon, but in the meantime, they are ever dedicated to performing at the highest level possible to meet the complex and ever-changing demands of their clients in providing the highest calibre of cost-effective, bilingual business outsourcing solutions.
KM² Solutions has secured its spot as a leading provider of contact centre services. It offers a quality alternative to other contact centres, built on strong relationships with loyal clients and is still agile enough to move where the money is. After 15 years of growth, with no signs of slowing down, the only way KM² Solutions is going is up.