Participants in the Government of Grenada’s Small Hotel’s Training Programme are eager to improve the visitor experience in Carriacou and Petite Martinique after receiving their certificates on Monday. A short ceremony was held at the Carriacou Multipurpose Centre to recognize the completion of training in Customer Service Excellence and Supervisory Management.
The training seminars were part of the Government Small Hotels Programme administered through the Ministry of Tourism and Civil Aviation and the Grenada Tourism Authority (GTA) in partnership with the Grenada Hotel & Tourism Association (GHTA) and executed by local company AJ Business Solutions. It is aimed at enhancing the visibility and viability of the sector. One of the participants completing the supervisory management training Shaula Nanni expressed her gratitude for the training saying, “ We learnt a lot from the role plays and information given. We can now deliver better experiences.”
CEO of the GTA Patricia Maher thanked the participants for investing their time in the training. She said, “ Visitors say our people are the main reasons why they enjoy coming to Pure Grenada, the Spice of the Caribbean. Therefore, your role as frontline personnel is key to ensuring that this tri-island nation remains a choice destination.”
Permanent Secretary in the Ministry of Carriacou and Petite Martinique Affairs Rholda Quamina addressed the participants saying, “You are now ambassadors for Carriacou and Petite Martinique and we expect you to treat visitors in a way that will have them coming back again and again.”
In addition, the GTA is hosting a weeklong Hospitality training course in Carriacou from April 8-12 at the Multipurpose Centre. Over 20 participants registered for the training and it covers front office skills, housekeeping and digital marketing. Training is being conducted by GTA officers with a focus on practical skills learning. Ms. Maher conducted the introduction to the training on Monday giving a background on Tourism, trends, and the unique selling points of Carriacou & Petite Martinique. She said “Visitors are looking for experiences and the GTA is actively marketing the many special things to see and do in Carriacou and Petite Martinique. The secret weapon to growth in the sector is the elevated visitor experience they receive once they get there and this is in the hands of the people.”